Support · Service, warranty & sparesAlready bought Jarsh? We're here after the sale.
Warranty claims, repairs, spare parts and batteries, calibration, lifeline inspection and recertification, and user training.
Four steps
Tell us what's wrong
Product, serial number, purchase date and what happened, through the service form.
Diagnosis
Our team replies within 24 hours, often fixing it over the phone or WhatsApp.
Repair or replace
Under warranty, we repair or replace. Outside it, we quote first.
Back in service
With a note of what was done, for your records.
Warranty by product
The warranty policy for the full range is being finalised.
| Product | Warranty | Service note |
|---|---|---|
| ActivCooling™ Helmet | 1 year, then 1 year of after-sales service | Per data sheet |
| Hard Hat Work Light | 6 months | Per data sheet |
| Smart Baton with Alcohol Detector | Confirmed with your quotation | Calibrate every 6 months |
| Fall protection (harnesses, lanyards, blocks) | Confirmed with your quotation | Inspect before every use; withdraw after a fall |
| Fixed Line Systems | Confirmed with your quotation | Ask about inspection and recertification |
| All other products | Confirmed with your quotation | See the product's Use & care section |
Where a data sheet states the warranty, it is shown here. For everything else, the warranty is stated on your quotation and invoice.
WorkAlive, LineAlert, Workforce Alert
Documents & guides
Manuals, quick-start guides, inspection checklists and release notes are on JarshConnect support.
Login or dashboard problems
Can't sign in, or a device isn't reporting? Tell us the platform and device ID.
Common questions
Still unsure? Ask us: we reply within 24 hours.
What do I need to make a warranty claim?
Do you supply spare batteries and parts?
Do you calibrate alcohol batons?
Do you inspect and recertify fixed lifelines?
Do you train users?
Need help with a Jarsh product?
Product, serial number and what happened. Our service team replies within 24 hours.
Our team replies within 24 hours.